Zendesk vs LiveChat
Verdict
Both Zendesk and LiveChat are strong choices. LiveChat edges ahead on overall rating, but the right pick depends on your budget and use case.
Feature & pricing comparison
Which should you choose?
Pick Zendesk if you prioritize Mid-market to enterprise
Pick LiveChat if you prioritize Sales & support teams
Zendesk
Pros
- Scales to enterprise
- Omnichannel
- Mature ecosystem
Cons
- Can be complex
- Costs add up with add-ons
LiveChat
Pros
- Polished and reliable
- Strong sales features
- Big integration library
Cons
- Per-agent pricing
- Add-ons for help desk
Frequently asked questions
Is Zendesk better than LiveChat?+
Both Zendesk and LiveChat are strong choices. LiveChat edges ahead on overall rating, but the right pick depends on your budget and use case.
Which is cheaper, Zendesk or LiveChat?+
Zendesk starts at $19/mo, while LiveChat starts at $20/mo.