Visit Zendesk
From $19/mo
Zendesk is enterprise help desk with live chat, best for Mid-market to enterprise. It is a paid tool starting at $19/mo, rated 4.3/5 across 11,200 reviews — #5 of 5 live chat tools we track.
Overview
Zendesk is a mature, enterprise-grade support suite with ticketing, live chat, and a knowledge base. Best for larger teams needing omnichannel support at scale.
Key features
- Omnichannel ticketing
- Live chat & messaging
- Knowledge base
- AI agents
- Reporting & SLAs
Pros & cons
Pros
- Scales to enterprise
- Omnichannel
- Mature ecosystem
Cons
- Can be complex
- Costs add up with add-ons
Integrations
SlackSalesforceJiraShopifyZapier
Pricing
Full pricing details →How Zendesk compares
| Measure | Zendesk | Category average |
|---|---|---|
| Rating | 4.3/5 | 4.5/5 |
| Starting price | $19/mo | $25/mo |
| Rank by rating | #5 of 5 | — |
| Public API | Yes | 4 of 4 offer one |
Is Zendesk right for you?
A good fit if…
- • You are mid-market to enterprise.
- • Your use case is enterprise support.
- • Your use case is omnichannel service.
- • Your use case is large teams.
- • Scales to enterprise matters to you.
Look elsewhere if…
- • Can be complex would be a dealbreaker.
- • Costs add up with add-ons would be a dealbreaker.
Frequently asked questions
How much does Zendesk cost?+
Zendesk starts at $19/mo. It is a paid product.
Does Zendesk have an API?+
Yes, Zendesk offers an API for integrations and automation.
Who is Zendesk best for?+
Zendesk is best suited for Mid-market to enterprise. Common use cases: enterprise support, omnichannel service, large teams.
Is Zendesk better than other live chat tools?+
Among the 5 live chat tools we track, Zendesk ranks #5 by rating (4.3/5 against a 4.5/5 category average).