Zoho CRM vs Salesforce
Verdict
Both Zoho CRM and Salesforce are strong choices. Salesforce edges ahead on overall rating, but the right pick depends on your budget and use case.
Feature & pricing comparison
| Comparison | ||
|---|---|---|
| Rating | 4.2 | 4.4 |
| Starting price | Free | $25/mo |
| Pricing model | Freemium | Paid |
| API available | ||
| Best for | SMBs on a budget | Mid-market to Enterprise |
| Lead & deal management | ||
| Workflow automation | ||
| Zia AI assistant | ||
| Multichannel contact | ||
| Custom modules | ||
| Highly customizable objects | ||
| AppExchange marketplace | ||
| Einstein AI insights | ||
| Advanced forecasting | ||
| Visit | Visit |
Which should you choose?
Pick Zoho CRM if you prioritize SMBs on a budget
Pick Salesforce if you prioritize Mid-market to Enterprise
Zoho CRM
Pros
- Excellent value
- Deep customization
- Part of broad suite
Cons
- UI feels dated
- Support can be slow
Salesforce
Pros
- Endlessly customizable
- Huge ecosystem
- Enterprise-grade controls
Cons
- Steep learning curve
- Needs an admin
- Costs add up with add-ons
Frequently asked questions
Is Zoho CRM better than Salesforce?+
Both Zoho CRM and Salesforce are strong choices. Salesforce edges ahead on overall rating, but the right pick depends on your budget and use case.
Which is cheaper, Zoho CRM or Salesforce?+
Zoho CRM starts at Free, while Salesforce starts at $25/mo.