Free to start
Zoho CRM is affordable CRM inside a huge software suite, best for SMBs on a budget. It is a freemium tool that is free to start, rated 4.2/5 across 6,900 reviews — #6 of 6 CRM tools we track.
Overview
Zoho CRM offers strong functionality at a low price and plugs into the wider Zoho ecosystem of 50+ business apps. A great value pick for cost-conscious teams.
Key features
- Lead & deal management
- Workflow automation
- Zia AI assistant
- Multichannel contact
- Custom modules
Pros & cons
Pros
- Excellent value
- Deep customization
- Part of broad suite
Cons
- UI feels dated
- Support can be slow
Integrations
Pricing
Full pricing details →How Zoho CRM compares
| Measure | Zoho CRM | Category average |
|---|---|---|
| Rating | 4.2/5 | 4.5/5 |
| Starting price | Free | $19/mo |
| Rank by rating | #6 of 6 | — |
| Public API | Yes | 5 of 5 offer one |
Is Zoho CRM right for you?
A good fit if…
- • You are SMBs on a budget.
- • Your use case is budget-conscious SMBs.
- • Your use case is zoho ecosystem users.
- • Your use case is multichannel sales.
- • Excellent value matters to you.
Look elsewhere if…
- • UI feels dated would be a dealbreaker.
- • Support can be slow would be a dealbreaker.
Frequently asked questions
How much does Zoho CRM cost?+
Zoho CRM is free to start, with paid plans from $14/mo. It is a freemium product.
Does Zoho CRM have an API?+
Yes, Zoho CRM offers an API for integrations and automation.
Who is Zoho CRM best for?+
Zoho CRM is best suited for SMBs on a budget. Common use cases: budget-conscious SMBs, zoho ecosystem users, multichannel sales.
Is Zoho CRM better than other CRM tools?+
Among the 6 CRM tools we track, Zoho CRM ranks #6 by rating (4.2/5 against a 4.5/5 category average).
Does Zoho CRM have a free plan?+
Yes — Zoho CRM offers a free "Free" plan, with paid plans from $14/mo.