Zendesk Pricing
Zendesk costs from $19/mo up to $115/mo — about $228/year at the entry tier. There are 3 plans, and no free tier. That is below the $25/mo average for live chat tools we track.
Zendesk plans & prices
Every Zendesk plan, what it includes, and who each one suits.
What Zendesk costs over time
List price per plan, projected across a year. Annual prepayment is often discounted, so treat these as the ceiling rather than the final bill.
| Plan | Per month | 3 months | 12 months |
|---|---|---|---|
| Team | $19 | $57 | $228 |
| GrowthPopular | $55 | $165 | $660 |
| Professional | $115 | $345 | $1,380 |
What each plan includes
Each tier builds on the one before it, so higher plans also include everything below them.
| Feature | Team $19 | Growth $55 | Professional $115 |
|---|---|---|---|
| Ticketing | |||
| Live chat | |||
| Automations | |||
| Knowledge base | |||
| SLAs | |||
| Advanced reporting |
Which Zendesk plan should you choose?
On a budget → Team ($19/mo)
The cheapest paid way in — $228 a year.
Most teams → Growth ($55/mo)
The plan Zendesk positions as its best-value tier for Mid-market to enterprise.
Scaling up → Professional ($115/mo)
The full feature set — worth it once you need everything below the top row.
Is Zendesk good value?
Across the 4 other live chat tools we track, entry pricing averages $25/mo (from $20 to $29). Zendesk starts at $19/mo — below average.
Hidden costs to budget for
- • Per-seat plans multiply with team size — check whether the price above is per user.
- • Headline prices usually assume annual billing; paying monthly costs more.
- • Premium support, extra storage, and higher API limits are common paid add-ons.
- • Watch for renewal pricing: introductory rates often rise at the second term.
Ready to try Zendesk?
Check current pricing and any live offers on their site.
Frequently asked questions
How much does Zendesk cost?+
Zendesk starts at $19 per month, running up to $115 per month on its top tier. There are 3 plans in total.
Does Zendesk have a free plan?+
No — Zendesk does not offer a permanently free plan. The cheapest way in is the Team plan at $19/mo. Free trials may still be available.
How much is Zendesk per year?+
At the Team price of $19/mo, Zendesk costs about $228 per year. Many vendors discount annual billing, so the real figure is often lower if you prepay.
Is Zendesk expensive compared with other live chat tools?+
The 4 other live chat tools we track average $25/mo to start. Zendesk's cheapest paid plan is $19/mo, which is below that average.
Are there hidden costs with Zendesk?+
Headline prices often assume annual prepayment, and per-seat plans multiply with team size. Premium support, extra storage, and higher API limits are commonly paid add-ons — check these before you commit.