Intercom vs LiveChat
Intercom rates 4.4/5 and starts at $29/mo. LiveChat rates 4.5/5 and starts at $20/mo. LiveChat is the cheaper entry point. LiveChat is the higher rated.
LiveChat rates higher (4.5/5 vs 4.4/5). LiveChat is cheaper to start ($20/mo vs $29/mo). Intercom suits Support & sales teams, while LiveChat is aimed at Sales & support teams.
Intercom vs LiveChat at a glance
| Measure | Intercom | LiveChat |
|---|---|---|
| Rating | 4.4/5 | 4.5/5 |
| Reviews | 8,900 | 5,600 |
| Starting price | $29/mo | $20/mo |
| Free plan | No | No |
| Public API | Yes | Yes |
| Integrations listed here | 5 | 5 |
Feature & pricing comparison
Pricing side by side
Intercom
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Essential | $29/mo | $348 |
| Advanced | $85/mo | $1,020 |
| Expert | $132/mo | $1,584 |
LiveChat
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Starter | $20/mo | $240 |
| Team | $41/mo | $492 |
| Business | $59/mo | $708 |
Which should you choose?
Choose Intercom if…
- Powerful AI agent matters to you.
- Polished product matters to you.
- Support + sales in one matters to you.
- Per-agent pricing would be a problem.
Choose LiveChat if…
- Polished and reliable matters to you.
- Strong sales features matters to you.
- Big integration library matters to you.
- Expensive would be a problem.
Intercom
Pros
- Powerful AI agent
- Polished product
- Support + sales in one
Cons
- Expensive
- Usage-based AI costs add up
LiveChat
Pros
- Polished and reliable
- Strong sales features
- Big integration library
Cons
- Per-agent pricing
- Add-ons for help desk
Frequently asked questions
Is Intercom better than LiveChat?+
LiveChat rates higher (4.5/5 vs 4.4/5). LiveChat is cheaper to start ($20/mo vs $29/mo). Intercom suits Support & sales teams, while LiveChat is aimed at Sales & support teams.
Which is cheaper, Intercom or LiveChat?+
LiveChat — it starts at $20/mo, versus $29/mo for Intercom.
Do Intercom or LiveChat have a free plan?+
Neither offers a permanently free plan, but free trials are often available.
Which is better rated, Intercom or LiveChat?+
LiveChat, at 4.5/5 across 5,600 reviews, versus 4.4/5 for Intercom.
What is Intercom best for, and what is LiveChat best for?+
Intercom is aimed at Support & sales teams (saas support, proactive sales chat). LiveChat is aimed at Sales & support teams (sales chat, ecommerce support).