Crisp vs Intercom
Crisp rates 4.5/5 and starts at Free. Intercom rates 4.4/5 and starts at $29/mo. Crisp is the cheaper entry point. Crisp is the higher rated. Only Crisp has a free tier.
Crisp rates higher (4.5/5 vs 4.4/5). Crisp is cheaper to start (Free vs $29/mo). Crisp suits Startups & small teams, while Intercom is aimed at Support & sales teams.
Crisp vs Intercom at a glance
| Measure | Crisp | Intercom |
|---|---|---|
| Rating | 4.5/5 | 4.4/5 |
| Reviews | 2,100 | 8,900 |
| Starting price | Free | $29/mo |
| Free plan | Yes | No |
| Public API | Yes | Yes |
| Integrations listed here | 5 | 5 |
Feature & pricing comparison
Pricing side by side
Crisp
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Basic | Free | — |
| Pro | $25/mo | $300 |
| Unlimited | $95/mo | $1,140 |
Intercom
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Essential | $29/mo | $348 |
| Advanced | $85/mo | $1,020 |
| Expert | $132/mo | $1,584 |
Which should you choose?
Choose Crisp if…
- Flat pricing (not per-seat) matters to you.
- Lots of features matters to you.
- Good value matters to you.
- Expensive would be a problem.
Choose Intercom if…
- Powerful AI agent matters to you.
- Polished product matters to you.
- Support + sales in one matters to you.
- Per-workspace limits would be a problem.
Crisp
Pros
- Flat pricing (not per-seat)
- Lots of features
- Good value
Cons
- Per-workspace limits
- Less polished than premium tools
Intercom
Pros
- Powerful AI agent
- Polished product
- Support + sales in one
Cons
- Expensive
- Usage-based AI costs add up
Frequently asked questions
Is Crisp better than Intercom?+
Crisp rates higher (4.5/5 vs 4.4/5). Crisp is cheaper to start (Free vs $29/mo). Crisp suits Startups & small teams, while Intercom is aimed at Support & sales teams.
Which is cheaper, Crisp or Intercom?+
Crisp — it starts at Free, versus $29/mo for Intercom.
Do Crisp or Intercom have a free plan?+
Crisp has a free tier; Intercom does not (though trials may be available).
Which is better rated, Crisp or Intercom?+
Crisp, at 4.5/5 across 2,100 reviews, versus 4.4/5 for Intercom.
What is Crisp best for, and what is Intercom best for?+
Crisp is aimed at Startups & small teams (startups, small support teams). Intercom is aimed at Support & sales teams (saas support, proactive sales chat).