Tidio vs Zendesk
Tidio rates 4.6/5 and starts at Free. Zendesk rates 4.3/5 and starts at $19/mo. Tidio is the cheaper entry point. Tidio is the higher rated. Only Tidio has a free tier.
Tidio rates higher (4.6/5 vs 4.3/5). Tidio is cheaper to start (Free vs $19/mo). Tidio suits Small business & ecommerce, while Zendesk is aimed at Mid-market to enterprise.
Tidio vs Zendesk at a glance
| Measure | Tidio | Zendesk |
|---|---|---|
| Rating | 4.6/5 | 4.3/5 |
| Reviews | 4,700 | 11,200 |
| Starting price | Free | $19/mo |
| Free plan | Yes | No |
| Public API | Yes | Yes |
| Integrations listed here | 5 | 5 |
Feature & pricing comparison
| Comparison | ||
|---|---|---|
| Rating | 4.6 | 4.3 |
| Starting price | Free | $19/mo |
| Pricing model | Freemium | Paid |
| API available | ||
| Best for | Small business & ecommerce | Mid-market to enterprise |
| Live chat | ||
| Lyro AI chatbot | ||
| Visual chatbot builder | ||
| Ecommerce widgets | ||
| Email integration | ||
| Omnichannel ticketing | ||
| Live chat & messaging | ||
| Knowledge base | ||
| AI agents | ||
| Reporting & SLAs | ||
| Visit | Visit |
Pricing side by side
Tidio
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Free | Free | — |
| Starter | $29/mo | $348 |
| Growth | $59/mo | $708 |
Zendesk
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Team | $19/mo | $228 |
| Growth | $55/mo | $660 |
| Professional | $115/mo | $1,380 |
Which should you choose?
Choose Tidio if…
- Affordable matters to you.
- Easy setup matters to you.
- Good for ecommerce matters to you.
- Can be complex would be a problem.
Choose Zendesk if…
- Scales to enterprise matters to you.
- Omnichannel matters to you.
- Mature ecosystem matters to you.
- AI conversations metered would be a problem.
Tidio
Pros
- Affordable
- Easy setup
- Good for ecommerce
Cons
- AI conversations metered
- Fewer enterprise features
Zendesk
Pros
- Scales to enterprise
- Omnichannel
- Mature ecosystem
Cons
- Can be complex
- Costs add up with add-ons
Frequently asked questions
Is Tidio better than Zendesk?+
Tidio rates higher (4.6/5 vs 4.3/5). Tidio is cheaper to start (Free vs $19/mo). Tidio suits Small business & ecommerce, while Zendesk is aimed at Mid-market to enterprise.
Which is cheaper, Tidio or Zendesk?+
Tidio — it starts at Free, versus $19/mo for Zendesk.
Do Tidio or Zendesk have a free plan?+
Tidio has a free tier; Zendesk does not (though trials may be available).
Which is better rated, Tidio or Zendesk?+
Tidio, at 4.6/5 across 4,700 reviews, versus 4.3/5 for Zendesk.
What is Tidio best for, and what is Zendesk best for?+
Tidio is aimed at Small business & ecommerce (ecommerce chat, SMB support). Zendesk is aimed at Mid-market to enterprise (enterprise support, omnichannel service).