Crisp vs Zendesk
Crisp rates 4.5/5 and starts at Free. Zendesk rates 4.3/5 and starts at $19/mo. Crisp is the cheaper entry point. Crisp is the higher rated. Only Crisp has a free tier.
Crisp rates higher (4.5/5 vs 4.3/5). Crisp is cheaper to start (Free vs $19/mo). Crisp suits Startups & small teams, while Zendesk is aimed at Mid-market to enterprise.
Crisp vs Zendesk at a glance
| Measure | Crisp | Zendesk |
|---|---|---|
| Rating | 4.5/5 | 4.3/5 |
| Reviews | 2,100 | 11,200 |
| Starting price | Free | $19/mo |
| Free plan | Yes | No |
| Public API | Yes | Yes |
| Integrations listed here | 5 | 5 |
Feature & pricing comparison
Pricing side by side
Crisp
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Basic | Free | — |
| Pro | $25/mo | $300 |
| Unlimited | $95/mo | $1,140 |
Zendesk
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Team | $19/mo | $228 |
| Growth | $55/mo | $660 |
| Professional | $115/mo | $1,380 |
Which should you choose?
Choose Crisp if…
- Flat pricing (not per-seat) matters to you.
- Lots of features matters to you.
- Good value matters to you.
- Can be complex would be a problem.
Choose Zendesk if…
- Scales to enterprise matters to you.
- Omnichannel matters to you.
- Mature ecosystem matters to you.
- Per-workspace limits would be a problem.
Crisp
Pros
- Flat pricing (not per-seat)
- Lots of features
- Good value
Cons
- Per-workspace limits
- Less polished than premium tools
Zendesk
Pros
- Scales to enterprise
- Omnichannel
- Mature ecosystem
Cons
- Can be complex
- Costs add up with add-ons
Frequently asked questions
Is Crisp better than Zendesk?+
Crisp rates higher (4.5/5 vs 4.3/5). Crisp is cheaper to start (Free vs $19/mo). Crisp suits Startups & small teams, while Zendesk is aimed at Mid-market to enterprise.
Which is cheaper, Crisp or Zendesk?+
Crisp — it starts at Free, versus $19/mo for Zendesk.
Do Crisp or Zendesk have a free plan?+
Crisp has a free tier; Zendesk does not (though trials may be available).
Which is better rated, Crisp or Zendesk?+
Crisp, at 4.5/5 across 2,100 reviews, versus 4.3/5 for Zendesk.
What is Crisp best for, and what is Zendesk best for?+
Crisp is aimed at Startups & small teams (startups, small support teams). Zendesk is aimed at Mid-market to enterprise (enterprise support, omnichannel service).