LiveChat vs Zendesk
LiveChat rates 4.5/5 and starts at $20/mo. Zendesk rates 4.3/5 and starts at $19/mo. Zendesk is the cheaper entry point. LiveChat is the higher rated.
LiveChat rates higher (4.5/5 vs 4.3/5). Zendesk is cheaper to start ($19/mo vs $20/mo). LiveChat suits Sales & support teams, while Zendesk is aimed at Mid-market to enterprise.
LiveChat vs Zendesk at a glance
| Measure | LiveChat | Zendesk |
|---|---|---|
| Rating | 4.5/5 | 4.3/5 |
| Reviews | 5,600 | 11,200 |
| Starting price | $20/mo | $19/mo |
| Free plan | No | No |
| Public API | Yes | Yes |
| Integrations listed here | 5 | 5 |
Feature & pricing comparison
Pricing side by side
LiveChat
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Starter | $20/mo | $240 |
| Team | $41/mo | $492 |
| Business | $59/mo | $708 |
Zendesk
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Team | $19/mo | $228 |
| Growth | $55/mo | $660 |
| Professional | $115/mo | $1,380 |
Which should you choose?
Choose LiveChat if…
- Polished and reliable matters to you.
- Strong sales features matters to you.
- Big integration library matters to you.
- Can be complex would be a problem.
Choose Zendesk if…
- Scales to enterprise matters to you.
- Omnichannel matters to you.
- Mature ecosystem matters to you.
- Per-agent pricing would be a problem.
LiveChat
Pros
- Polished and reliable
- Strong sales features
- Big integration library
Cons
- Per-agent pricing
- Add-ons for help desk
Zendesk
Pros
- Scales to enterprise
- Omnichannel
- Mature ecosystem
Cons
- Can be complex
- Costs add up with add-ons
Frequently asked questions
Is LiveChat better than Zendesk?+
LiveChat rates higher (4.5/5 vs 4.3/5). Zendesk is cheaper to start ($19/mo vs $20/mo). LiveChat suits Sales & support teams, while Zendesk is aimed at Mid-market to enterprise.
Which is cheaper, LiveChat or Zendesk?+
Zendesk — it starts at $19/mo, versus $20/mo for LiveChat.
Do LiveChat or Zendesk have a free plan?+
Neither offers a permanently free plan, but free trials are often available.
Which is better rated, LiveChat or Zendesk?+
LiveChat, at 4.5/5 across 5,600 reviews, versus 4.3/5 for Zendesk.
What is LiveChat best for, and what is Zendesk best for?+
LiveChat is aimed at Sales & support teams (sales chat, ecommerce support). Zendesk is aimed at Mid-market to enterprise (enterprise support, omnichannel service).