Crisp Review
Verdict: Crisp earns 4.5/5 from 2,100 reviews, ranking #3 of 5 live chat tools we track. It suits Startups & small teams best. Flat pricing (not per-seat) is its standout strength, while per-workspace limits is the main trade-off to weigh.
Our take on Crisp
Crisp bundles live chat, a shared inbox, chatbot, and knowledge base at a flat per-workspace price rather than per-seat — great value for small teams.
Key features
- Live chat
- Shared inbox
- Chatbot builder
- Knowledge base
- Co-browsing
Pros & cons
Pros
- Flat pricing (not per-seat)
- Lots of features
- Good value
Cons
- Per-workspace limits
- Less polished than premium tools
Who Crisp is for
A good fit if…
- • You are startups & small teams.
- • Your use case is startups.
- • Your use case is small support teams.
- • Your use case is multi-channel inbox.
- • Flat pricing (not per-seat) matters to you.
Look elsewhere if…
- • Per-workspace limits would be a dealbreaker.
- • Less polished than premium tools would be a dealbreaker.
Crisp pricing
Full pricing breakdown →| Plan | Price | Per year |
|---|---|---|
| Basic | Free | — |
| ProPopular | $25/mo | $300 |
| Unlimited | $95/mo | $1,140 |
How Crisp compares
| Measure | Crisp | Category average |
|---|---|---|
| Rating | 4.5/5 | 4.5/5 |
| Starting price | Free | $23/mo |
| Rank by rating | #3 of 5 | — |
| Public API | Yes | 4 of 4 offer one |
Integrations
Alternatives to consider
All Crisp alternatives →Bottom line on Crisp
4.5/5 · Freemium · best for Startups & small teams
Frequently asked questions
Is Crisp worth it?+
Crisp is rated 4.5/5 across 2,100 reviews and is best suited to Startups & small teams. Flat pricing (not per-seat) is the standout strength; the main trade-off is per-workspace limits.
What do users like most about Crisp?+
Flat pricing (not per-seat), Lots of features, Good value.
What are the downsides of Crisp?+
Per-workspace limits, Less polished than premium tools. Whether these matter depends on your use case — see who it is and isn't for above.
How much does Crisp cost?+
Crisp offers a free plan, with paid plans from $25/mo.
How does Crisp compare with other live chat tools?+
Among the 5 live chat tools we track, Crisp ranks #3 by rating (4.5/5 vs a 4.5/5 category average).
What is Crisp best used for?+
Startups, Small support teams, Multi-channel inbox.