LiveChat Review
Verdict: LiveChat earns 4.5/5 from 5,600 reviews, ranking #2 of 5 live chat tools we track. It suits Sales & support teams best. Polished and reliable is its standout strength, while per-agent pricing is the main trade-off to weigh.
Our take on LiveChat
LiveChat is a dedicated, polished live chat platform with strong sales features, rich messaging, and a large integration marketplace. Reliable but seat-priced.
Key features
- Rich messaging
- Canned responses
- Sales tracker
- Ticketing
- 200+ integrations
Pros & cons
Pros
- Polished and reliable
- Strong sales features
- Big integration library
Cons
- Per-agent pricing
- Add-ons for help desk
Who LiveChat is for
A good fit if…
- • You are sales & support teams.
- • Your use case is sales chat.
- • Your use case is ecommerce support.
- • Your use case is lead conversion.
- • Polished and reliable matters to you.
Look elsewhere if…
- • Per-agent pricing would be a dealbreaker.
- • Add-ons for help desk would be a dealbreaker.
LiveChat pricing
Full pricing breakdown →| Plan | Price | Per year |
|---|---|---|
| Starter | $20/mo | $240 |
| TeamPopular | $41/mo | $492 |
| Business | $59/mo | $708 |
How LiveChat compares
| Measure | LiveChat | Category average |
|---|---|---|
| Rating | 4.5/5 | 4.5/5 |
| Starting price | $20/mo | $24/mo |
| Rank by rating | #2 of 5 | — |
| Public API | Yes | 4 of 4 offer one |
Integrations
Alternatives to consider
All LiveChat alternatives →Bottom line on LiveChat
4.5/5 · Paid · best for Sales & support teams
Frequently asked questions
Is LiveChat worth it?+
LiveChat is rated 4.5/5 across 5,600 reviews and is best suited to Sales & support teams. Polished and reliable is the standout strength; the main trade-off is per-agent pricing.
What do users like most about LiveChat?+
Polished and reliable, Strong sales features, Big integration library.
What are the downsides of LiveChat?+
Per-agent pricing, Add-ons for help desk. Whether these matter depends on your use case — see who it is and isn't for above.
How much does LiveChat cost?+
LiveChat starts at $20/mo. See the full plan breakdown on our LiveChat pricing page.
How does LiveChat compare with other live chat tools?+
Among the 5 live chat tools we track, LiveChat ranks #2 by rating (4.5/5 vs a 4.5/5 category average).
What is LiveChat best used for?+
Sales chat, Ecommerce support, Lead conversion.