Dialpad Review
Verdict: Dialpad earns 4.4/5 from 3,300 reviews, ranking #2 of 5 voip tools we track. It suits Modern SMB teams best. Strong built-in AI is its standout strength, while fewer legacy PBX features is the main trade-off to weigh.
Our take on Dialpad
Dialpad pairs cloud calling with built-in AI that transcribes calls, captures action items, and assists agents in real time. A modern, AI-first VoIP choice.
Key features
- AI call transcription
- Real-time agent assist
- Voice & video
- SMS
- Analytics
Pros & cons
Pros
- Strong built-in AI
- Clean modern UI
- Good value
Cons
- Fewer legacy PBX features
- Add-ons for contact center
Who Dialpad is for
A good fit if…
- • You are modern SMB teams.
- • Your use case is AI call notes.
- • Your use case is sales teams.
- • Your use case is modern phone system.
- • Strong built-in AI matters to you.
Look elsewhere if…
- • Fewer legacy PBX features would be a dealbreaker.
- • Add-ons for contact center would be a dealbreaker.
Dialpad pricing
Full pricing breakdown →| Plan | Price | Per year |
|---|---|---|
| StandardPopular | $15/mo | $180 |
| Pro | $25/mo | $300 |
| Enterprise | Custom | — |
How Dialpad compares
| Measure | Dialpad | Category average |
|---|---|---|
| Rating | 4.4/5 | 4.4/5 |
| Starting price | $15/mo | $18/mo |
| Rank by rating | #2 of 5 | — |
| Public API | Yes | 2 of 4 offer one |
Integrations
Alternatives to consider
All Dialpad alternatives →Bottom line on Dialpad
4.4/5 · Paid · best for Modern SMB teams
Frequently asked questions
Is Dialpad worth it?+
Dialpad is rated 4.4/5 across 3,300 reviews and is best suited to Modern SMB teams. Strong built-in AI is the standout strength; the main trade-off is fewer legacy PBX features.
What do users like most about Dialpad?+
Strong built-in AI, Clean modern UI, Good value.
What are the downsides of Dialpad?+
Fewer legacy PBX features, Add-ons for contact center. Whether these matter depends on your use case — see who it is and isn't for above.
How much does Dialpad cost?+
Dialpad starts at $15/mo. See the full plan breakdown on our Dialpad pricing page.
How does Dialpad compare with other voip tools?+
Among the 5 voip tools we track, Dialpad ranks #2 by rating (4.4/5 vs a 4.4/5 category average).
What is Dialpad best used for?+
AI call notes, Sales teams, Modern phone system.