RingCentral Review
Verdict: RingCentral earns 4.3/5 from 9,200 reviews, ranking #4 of 5 voip tools we track. It suits SMB to enterprise best. Feature-rich & reliable is its standout strength, while pricier than basic voip is the main trade-off to weigh.
Our take on RingCentral
RingCentral is a market-leading business phone system (RingEX) combining voice, SMS, video, and team messaging with deep integrations and reliability for larger teams.
Key features
- Cloud phone (PBX)
- Business SMS
- Video meetings
- Team messaging
- Analytics
Pros & cons
Pros
- Feature-rich & reliable
- Strong integrations
- Scales to enterprise
Cons
- Pricier than basic VoIP
- Setup can be involved
Who RingCentral is for
A good fit if…
- • You are SMB to enterprise.
- • Your use case is business phone system.
- • Your use case is contact centers.
- • Your use case is distributed teams.
- • Feature-rich & reliable matters to you.
Look elsewhere if…
- • Pricier than basic VoIP would be a dealbreaker.
- • Setup can be involved would be a dealbreaker.
- • Budget is tight — RingCentral costs more than the $17/mo category average.
RingCentral pricing
Full pricing breakdown →| Plan | Price | Per year |
|---|---|---|
| Core | $20/mo | $240 |
| AdvancedPopular | $25/mo | $300 |
| Ultra | $35/mo | $420 |
How RingCentral compares
| Measure | RingCentral | Category average |
|---|---|---|
| Rating | 4.3/5 | 4.4/5 |
| Starting price | $20/mo | $17/mo |
| Rank by rating | #4 of 5 | — |
| Public API | Yes | 2 of 4 offer one |
Integrations
Alternatives to consider
All RingCentral alternatives →Bottom line on RingCentral
4.3/5 · Paid · best for SMB to enterprise
Frequently asked questions
Is RingCentral worth it?+
RingCentral is rated 4.3/5 across 9,200 reviews and is best suited to SMB to enterprise. Feature-rich & reliable is the standout strength; the main trade-off is pricier than basic voip.
What do users like most about RingCentral?+
Feature-rich & reliable, Strong integrations, Scales to enterprise.
What are the downsides of RingCentral?+
Pricier than basic VoIP, Setup can be involved. Whether these matter depends on your use case — see who it is and isn't for above.
How much does RingCentral cost?+
RingCentral starts at $20/mo. See the full plan breakdown on our RingCentral pricing page.
How does RingCentral compare with other voip tools?+
Among the 5 voip tools we track, RingCentral ranks #4 by rating (4.3/5 vs a 4.4/5 category average).
What is RingCentral best used for?+
Business phone system, Contact centers, Distributed teams.