Freshsales vs Zoho CRM
Freshsales rates 4.3/5 and starts at Free. Zoho CRM rates 4.2/5 and starts at Free. Freshsales is the higher rated.
Verdict
Freshsales rates higher (4.3/5 vs 4.2/5). Freshsales suits SMB to mid-market, while Zoho CRM is aimed at SMBs on a budget.
Freshsales vs Zoho CRM at a glance
| Measure | Freshsales | Zoho CRM |
|---|---|---|
| Rating | 4.3/5 | 4.2/5 |
| Reviews | 4,200 | 6,900 |
| Starting price | Free | Free |
| Free plan | Yes | Yes |
| Public API | Yes | Yes |
| Integrations listed here | 5 | 5 |
Feature & pricing comparison
| Comparison | ||
|---|---|---|
| Rating | 4.3 | 4.2 |
| Starting price | Free | Free |
| Pricing model | Freemium | Freemium |
| API available | ||
| Best for | SMB to mid-market | SMBs on a budget |
| Built-in phone & email | ||
| AI lead scoring (Freddy) | ||
| Visual sales pipeline | ||
| Workflow automation | ||
| Territory management | ||
| Lead & deal management | ||
| Zia AI assistant | ||
| Multichannel contact | ||
| Custom modules | ||
| Visit | Visit |
Pricing side by side
Freshsales
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Free | Free | — |
| Growth | $11/mo | $132 |
| Pro | $47/mo | $564 |
Zoho CRM
Full pricing →| Plan | Price | Per year |
|---|---|---|
| Free | Free | — |
| Standard | $14/mo | $168 |
| Professional | $23/mo | $276 |
Which should you choose?
Pick Freshsales if you prioritize SMB to mid-market
Pick Zoho CRM if you prioritize SMBs on a budget
Choose Freshsales if…
- Clean modern UI matters to you.
- Built-in comms matters to you.
- Good free tier matters to you.
- UI feels dated would be a problem.
Choose Zoho CRM if…
- Excellent value matters to you.
- Deep customization matters to you.
- Part of broad suite matters to you.
- Fewer integrations than rivals would be a problem.
Freshsales
Pros
- Clean modern UI
- Built-in comms
- Good free tier
Cons
- Fewer integrations than rivals
- Advanced AI gated to top tiers
Zoho CRM
Pros
- Excellent value
- Deep customization
- Part of broad suite
Cons
- UI feels dated
- Support can be slow
Frequently asked questions
Is Freshsales better than Zoho CRM?+
Freshsales rates higher (4.3/5 vs 4.2/5). Freshsales suits SMB to mid-market, while Zoho CRM is aimed at SMBs on a budget.
Which is cheaper, Freshsales or Zoho CRM?+
Freshsales starts at Free and Zoho CRM starts at Free.
Do Freshsales or Zoho CRM have a free plan?+
Both offer a free tier, so you can trial either without paying.
Which is better rated, Freshsales or Zoho CRM?+
Freshsales, at 4.3/5 across 4,200 reviews, versus 4.2/5 for Zoho CRM.
What is Freshsales best for, and what is Zoho CRM best for?+
Freshsales is aimed at SMB to mid-market (support-led sales, SMB sales teams). Zoho CRM is aimed at SMBs on a budget (budget-conscious SMBs, zoho ecosystem users).