Free to start
Freshsales is ai-powered CRM from the freshworks suite, best for SMB to mid-market. It is a freemium tool that is free to start, rated 4.3/5 across 4,200 reviews — #5 of 6 CRM tools we track.
Overview
Freshsales pairs a clean interface with built-in phone, email, and AI lead scoring. A solid mid-market choice for teams that want sales and support to live close together.
Key features
- Built-in phone & email
- AI lead scoring (Freddy)
- Visual sales pipeline
- Workflow automation
- Territory management
Pros & cons
Pros
- Clean modern UI
- Built-in comms
- Good free tier
Cons
- Fewer integrations than rivals
- Advanced AI gated to top tiers
Integrations
Pricing
Full pricing details →How Freshsales compares
| Measure | Freshsales | Category average |
|---|---|---|
| Rating | 4.3/5 | 4.4/5 |
| Starting price | Free | $19/mo |
| Rank by rating | #5 of 6 | — |
| Public API | Yes | 5 of 5 offer one |
Is Freshsales right for you?
A good fit if…
- • You are SMB to mid-market.
- • Your use case is support-led sales.
- • Your use case is SMB sales teams.
- • Your use case is phone-heavy sales.
- • Clean modern UI matters to you.
Look elsewhere if…
- • Fewer integrations than rivals would be a dealbreaker.
- • Advanced AI gated to top tiers would be a dealbreaker.
Frequently asked questions
How much does Freshsales cost?+
Freshsales is free to start, with paid plans from $11/mo. It is a freemium product.
Does Freshsales have an API?+
Yes, Freshsales offers an API for integrations and automation.
Who is Freshsales best for?+
Freshsales is best suited for SMB to mid-market. Common use cases: support-led sales, SMB sales teams, phone-heavy sales.
Is Freshsales better than other CRM tools?+
Among the 6 CRM tools we track, Freshsales ranks #5 by rating (4.3/5 against a 4.4/5 category average).
Does Freshsales have a free plan?+
Yes — Freshsales offers a free "Free" plan, with paid plans from $11/mo.