Freshsales Review
Verdict: Freshsales earns 4.3/5 from 4,200 reviews, ranking #5 of 6 CRM tools we track. It suits SMB to mid-market best. Clean modern UI is its standout strength, while fewer integrations than rivals is the main trade-off to weigh.
Our take on Freshsales
Freshsales pairs a clean interface with built-in phone, email, and AI lead scoring. A solid mid-market choice for teams that want sales and support to live close together.
Key features
- Built-in phone & email
- AI lead scoring (Freddy)
- Visual sales pipeline
- Workflow automation
- Territory management
Pros & cons
Pros
- Clean modern UI
- Built-in comms
- Good free tier
Cons
- Fewer integrations than rivals
- Advanced AI gated to top tiers
Who Freshsales is for
A good fit if…
- • You are SMB to mid-market.
- • Your use case is support-led sales.
- • Your use case is SMB sales teams.
- • Your use case is phone-heavy sales.
- • Clean modern UI matters to you.
Look elsewhere if…
- • Fewer integrations than rivals would be a dealbreaker.
- • Advanced AI gated to top tiers would be a dealbreaker.
Freshsales pricing
Full pricing breakdown →| Plan | Price | Per year |
|---|---|---|
| Free | Free | — |
| GrowthPopular | $11/mo | $132 |
| Pro | $47/mo | $564 |
How Freshsales compares
| Measure | Freshsales | Category average |
|---|---|---|
| Rating | 4.3/5 | 4.4/5 |
| Starting price | Free | $19/mo |
| Rank by rating | #5 of 6 | — |
| Public API | Yes | 5 of 5 offer one |
Integrations
Alternatives to consider
All Freshsales alternatives →Bottom line on Freshsales
4.3/5 · Freemium · best for SMB to mid-market
Frequently asked questions
Is Freshsales worth it?+
Freshsales is rated 4.3/5 across 4,200 reviews and is best suited to SMB to mid-market. Clean modern UI is the standout strength; the main trade-off is fewer integrations than rivals.
What do users like most about Freshsales?+
Clean modern UI, Built-in comms, Good free tier.
What are the downsides of Freshsales?+
Fewer integrations than rivals, Advanced AI gated to top tiers. Whether these matter depends on your use case — see who it is and isn't for above.
How much does Freshsales cost?+
Freshsales offers a free plan, with paid plans from $11/mo.
How does Freshsales compare with other CRM tools?+
Among the 6 CRM tools we track, Freshsales ranks #5 by rating (4.3/5 vs a 4.4/5 category average).
What is Freshsales best used for?+
Support-led sales, SMB sales teams, Phone-heavy sales.