Zoho CRM Review
Verdict: Zoho CRM earns 4.2/5 from 6,900 reviews, ranking #6 of 6 CRM tools we track. It suits SMBs on a budget best. Excellent value is its standout strength, while UI feels dated is the main trade-off to weigh.
Our take on Zoho CRM
Zoho CRM offers strong functionality at a low price and plugs into the wider Zoho ecosystem of 50+ business apps. A great value pick for cost-conscious teams.
Key features
- Lead & deal management
- Workflow automation
- Zia AI assistant
- Multichannel contact
- Custom modules
Pros & cons
Pros
- Excellent value
- Deep customization
- Part of broad suite
Cons
- UI feels dated
- Support can be slow
Who Zoho CRM is for
A good fit if…
- • You are SMBs on a budget.
- • Your use case is budget-conscious SMBs.
- • Your use case is zoho ecosystem users.
- • Your use case is multichannel sales.
- • Excellent value matters to you.
Look elsewhere if…
- • UI feels dated would be a dealbreaker.
- • Support can be slow would be a dealbreaker.
Zoho CRM pricing
Full pricing breakdown →| Plan | Price | Per year |
|---|---|---|
| Free | Free | — |
| StandardPopular | $14/mo | $168 |
| Professional | $23/mo | $276 |
How Zoho CRM compares
| Measure | Zoho CRM | Category average |
|---|---|---|
| Rating | 4.2/5 | 4.5/5 |
| Starting price | Free | $19/mo |
| Rank by rating | #6 of 6 | — |
| Public API | Yes | 5 of 5 offer one |
Integrations
Alternatives to consider
All Zoho CRM alternatives →Bottom line on Zoho CRM
4.2/5 · Freemium · best for SMBs on a budget
Frequently asked questions
Is Zoho CRM worth it?+
Zoho CRM is rated 4.2/5 across 6,900 reviews and is best suited to SMBs on a budget. Excellent value is the standout strength; the main trade-off is UI feels dated.
What do users like most about Zoho CRM?+
Excellent value, Deep customization, Part of broad suite.
What are the downsides of Zoho CRM?+
UI feels dated, Support can be slow. Whether these matter depends on your use case — see who it is and isn't for above.
How much does Zoho CRM cost?+
Zoho CRM offers a free plan, with paid plans from $14/mo.
How does Zoho CRM compare with other CRM tools?+
Among the 6 CRM tools we track, Zoho CRM ranks #6 by rating (4.2/5 vs a 4.5/5 category average).
What is Zoho CRM best used for?+
Budget-conscious SMBs, Zoho ecosystem users, Multichannel sales.